Return and Refund Policy
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Made-to-order return policy
Truth Veteran apparel and headwear are manufactured on demand through our print fulfillment partner, Printful. Each garment is printed, embroidered, and packaged specifically for the customer who ordered it. Because we do not warehouse pre-printed stock, our return policy differs from conventional retail operations.
We do not accept returns or offer refunds for customer change of mind or incorrect size selection. We encourage all customers to review our comprehensive apparel size guide and check garment measurements prior to completing an order.
Damaged, defective, or misprinted items
We stand behind the craftsmanship of our products. If an item arrives damaged from transit, exhibits a manufacturing defect, or contains an obvious printing or embroidery flaw, we will make it right at no cost to you.
To request a free replacement or full refund for a defective product:
- Contact window: You must notify our customer support team within 30 days of the confirmed delivery date.
- Provide clear documentation: Send an email to
[email protected]containing your order confirmation number, a concise description of the issue, and clear photographs showing the defect, misprint, or damage. - Resolution: Once our team verifies the issue, we will immediately submit a reprint order to our print provider at no expense to you, or process a full refund to your original payment method via Stripe.
Order changes and cancellations
Orders are sent to Printful and confirmed for production automatically as soon as payment succeeds. If you need to change or cancel, email us right away with your order number. We can change or cancel only until Printful starts making it, which can be within a few hours; after that we can’t stop it.
To request a cancellation or change:
- Send an email immediately to
[email protected]with the subject line “Order Cancellation Request” along with your order number. - Once Printful starts making your order, it cannot be recalled, stopped, or refunded.
Return address and unauthorized returns
Please do not mail packages back to our administrative mailing address or back to the print facility without prior authorization from our support team. Unauthorized shipments cannot be credited or exchanged.
For questions regarding an existing order or assistance with a delivered package, reach out to our team at [email protected] or use our contact page. We review inquiries and reply by email as soon as we can.